Apology and background report on Twitter posting

2023.04.15

INFO

On April 12th (Wednesday), due to an incorrect sentence posted on the SNS account operated by our company, there was an incident where the user was redirected to JO1 and a site unrelated to our company.

This situation has caused a great deal of inconvenience and concern to everyone who always supports us, as well as related companies and related parties. All the staff take this matter seriously and sincerely apologize.


The background of this incident is as follows, but we would like to report that the cause was an incident that occurred due to human error due to an inadequate check system when creating a submitted manuscript. Our company, which is in a position to protect artists, made a mistake that hindered their activities, damaged the artist's image, and caused a great deal of trouble to everyone involved. We sincerely apologize for disappointing our fans.


In this case, if you have accessed an unknown site, please delete your browsing history and cookie information just in case.

なお、本件に関するお問い合わせは、専用メールアドレス(support2023@lapone.jp)へご連絡くださいますよう、お願いいたします。


The following is a report on the background of this case.


<Generation tool>

JO1 Official Twitter


<Occurrence>

The URL in the campaign announcement on Twitter transitions to JO1 and a site unrelated to our company


<Date and time of occurrence>

April 12, 2023 (Wednesday) 18:00

Delete the tweet after posting for about 18 minutes from 18:00


<Background>

When our staff created the manuscript of the tweet, the text in the image was converted to text by copying and pasting from the image data. At that time, some characters were garbled.

Posted as it is without noticing the garbled characters in the two URLs.


(details of garbled URL)

● 1st place

*The part that should be "jo1" is garbled as "jol"

→ Garbled URL was not a valid URL


●Second place

* The part that should be "youtube" is garbled as "v (vi) outube"

→ The garbled URL was a valid URL and transitioned to JO1 and a site unrelated to our company.



We sincerely accept this matter, as well as the repeated posting mistakes and typos from the other day, and in order to prevent recurrence of future SNS operations, we will cooperate with third-party organizations and review our internal business personnel and check system. , we will try to improve the management system.

We will do our best to regain the trust of our fans as soon as possible.


Inquiries regarding this matter

support2023@lapone.jp


LAPONE Entertainment Co., Ltd.

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